In the unlikely event your order arrives to you in less than perfect condition, please reach out to us immediately with photos at firstname.lastname@example.org.
Stitchroom's warranty covers defects in materials only provided by Stitchroom and workmanship by Stitchroom for one year from the date of delivery. The warranty does not cover defects in fabrics or materials provided by the customer.
If you're experiencing a warranty issue, get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the Stitchroom warranty.