FAQs

Quick answers to common questions about our custom furniture process, timelines, pricing, and services.

Getting Started

Learn how to begin your custom furniture project

Fabric & Materials

Questions about fabric options and material selection

Timeline & Process

Information about ordering timelines, warranties, and policies

Technical Specifications

Detailed questions about dimensions, styles, and specifications

Care & Maintenance

Information about caring for your custom furniture

Pillow Shop & Ready-Made Products

Questions about our ready-made pillow collection

Stitchroom workroom and custom furniture craftsmanship

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We serve clients nationwide with expert craftsmanship and premium materials.

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FAQs

Getting Started

How much does custom furniture cost?

What payment methods do you accept?

Do I need to visit your studio in Brooklyn?

How do I get started with a custom order?

Do you work with interior designers and trade professionals?

What if I'm not satisfied with my custom piece?

What areas do you service for delivery and installation?

How do I measure for custom furniture?

Fabric & Materials

What fabric is best for kids, pets, or dining areas?

Can I see samples of your fabrics before ordering?

Do you provide fabric, or do I need to supply my own?

Can I use outdoor fabric indoors?

What kind of foam do you use?

What's the difference between Alternative Down and 50/50 Feather and Down?

Timeline & Process

How long does it take to receive my custom order?

Can you expedite my order?

What's your warranty policy?

What's your return or cancellation policy?

What happens if I want to change my order after paying?

Technical Specifications

How do I make a banquette?

What's the right cushion size or shape for dining vs. lounging?

What size pillows work best on a sofa?

What height should my millwork be for cushions to sit on top?

What are my channel cushion options?

How do I make a template of my millwork?

What cushion styles do you offer?

What's the best back cushion angle for dining or lounging?

What's the difference between self welt, piping, and contrast welt?

What's included in your reupholstery service?

How long will my cushions hold their shape?

Care & Maintenance

How do I clean and maintain my custom furniture?

What care instructions come with my order?

Pillow Shop & Ready-Made Products

What's the difference between custom and ready-made pillows?

How quickly do ready-made pillows ship?

Are Pillow Shop items the same quality as custom work?

What fabrics are used in the Pillow Shop?

Can I return or exchange ready-made pillows?

Can I order matching pillows for a custom project?

Do you offer pillow inserts or just covers?

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