Privacy Policy

Stitchroom, Inc. ("Stitchroom," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at stitchroom.com, use our services, or interact with us. This policy is designed to comply with the New York SHIELD Act and other applicable privacy laws.

Information We Collect

We collect information you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, mailing address
• Account Information: Username, password, and account preferences
• Transaction Information: Payment details, billing address, order history, and purchase information
• Communication Data: Messages you send us, consultation requests, and feedback
• Professional Information: Business name, trade credentials (for trade program members)

Automatically Collected Information

When you access our website, we may automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookies section below

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our custom furniture and upholstery services
• To process transactions and send related information including confirmations and invoices
• To communicate with you about orders, consultations, and service updates
• To send promotional communications (with your consent where required)
• To respond to your inquiries and provide customer support
• To detect, prevent, and address technical issues, fraud, or illegal activity
• To comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

Data Security (NY SHIELD Act Compliance)

In compliance with the New York SHIELD Act, we maintain reasonable safeguards to protect the security, confidentiality, and integrity of your private information. Our data security program includes:

• Administrative Safeguards: Designated employees responsible for security, risk assessments, employee training, and vendor management
• Technical Safeguards: Encryption of sensitive data, secure access controls, network monitoring, and regular security testing
• Physical Safeguards: Secure facilities, controlled access, and proper disposal of data-containing materials

Data Breach Notification

In the event of a data breach affecting your private information, we will notify you in accordance with the New York SHIELD Act requirements. Notification will be made in the most expedient time possible and without unreasonable delay, consistent with the legitimate needs of law enforcement and any measures necessary to determine the scope of the breach and restore system integrity.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us: